Etkalem Zayohom sells prepaid access periods (30, 90 or 365 days). There is no automatic renewal and no recurring charge: your period ends on its date by itself, and nothing is charged after your payment. If you wish to stop before the period ends, simply stop signing in.
You may request a full refund within 7 days of payment, without giving a reason, if you have opened no more than 3 lessons and made no more than 10 video plays. Request it from the subscription page in your account ("Request a refund"); it is executed automatically once the conditions are met. Requests beyond this usage, or made after the seventh day, are reviewed manually within 3 working days and may be refused. Each account is entitled to one refund; later purchases are non-refundable.
The amount is always refunded in full — regardless of the above — in case of a duplicate charge, a billing error, or a subscription not activated after a successful payment.
No refund is due: after 7 days from payment (except the cases above); if your usage exceeded the stated limits and we decided to refuse after review; if the account has been refunded before; if the account was terminated for breaching the content-protection or account-sharing terms; because of an internet outage or a technical problem on your side; or for not using the Service.
If you are a consumer resident in the European Union, the law gives you a 14-day right of withdrawal from distance contracts. At checkout we ask for your express consent to immediate access to the digital content and your acknowledgement that the right of withdrawal lapses once performance begins; your right to a refund under section 2 of this policy remains.
The amount is returned to the same card or wallet you paid with, for what you actually paid after any discount. We issue the refund order through the payment gateway within 3 working days of approval (immediately for an automatic refund). When it reaches you depends on the payment method: e-wallets (Vodafone Cash and others) usually within 48 hours, cards within 5 to 14 working days depending on the issuing bank. We cannot technically issue a refund more than 90 days after payment. When the refund is executed your subscription ends immediately and your progress is kept.
If you dispute a transaction with your bank instead of requesting a refund from us, we provide the bank with the record of your agreement to these terms and your usage of the Service. Please contact us first — asking us is faster.
For any question about refunds: support@etkalemzayohom.com.
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